Refund and Returns Policy
Effective Date: March 17, 2025
Overview
At Win X City, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, our Refund and Returns Policy outlines the conditions and process for returning items and requesting refunds.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
The item must be unused, in its original packaging, and in the same condition as received.
Returns must be requested within 30 days of the purchase date.
Certain items, such as software downloads, perishable goods, or personalized items, are non-refundable.
Return Process
Initiate a Return: Contact our support team at contact@winxcity.xyz with your order number and reason for return.
Return Authorization: Our team will review your request and provide return instructions if eligible.
Ship the Item: You are responsible for return shipping costs unless the item is defective or incorrect.
Inspection & Refund Processing: Once received, we will inspect the item and process your refund within 7-10 business days if approved.
Refunds
Refunds will be issued to the original payment method.
Shipping costs are non-refundable unless the return is due to our error.
If the refund is delayed, please check with your bank or payment provider as processing times may vary.
Exchanges
We only replace defective or damaged items. If you need an exchange for the same item, contact us at contact@winxcity.xyz.
Non-Returnable Items
The following items are not eligible for return or refund:
Downloadable software or digital products.
Gift cards or promotional items.
Items purchased on final sale or clearance.
Contact Information
For any questions or assistance regarding our Refund and Returns Policy, reach out to us at:
Win X City
Street: 2737 University Street, Washington, Seattle, United States
Phone Number: 206-410-6594
Email: contact@winxcity.xyz
Website: https://winxcity.xyz