Delivery Policy

Effective Date: March 17, 2025

Overview

At Win X City, we are committed to providing fast and reliable shipping services. This Delivery Policy outlines the processing times, shipping options, costs, and other important details regarding the delivery of our products.

Order Processing Time

• All orders are processed within 1-3 business days (excluding weekends and holidays).

• Orders placed after 5:00 PM (PST) will be processed on the next business day.

• A confirmation email with tracking information will be sent once your order is shipped.

Shipping Methods & Estimated Delivery Times

We offer multiple shipping options to ensure you receive your order in a timely manner:

• Delivery times are estimates and may vary due to customs delays, carrier issues, or other unforeseen circumstances.

Shipping Costs

• Shipping fees are calculated at checkout based on the destination and shipping method selected.

• Free shipping may be available for orders that meet specific promotional criteria.

International Shipping

• We offer worldwide shipping to most countries.

• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

• Some regions may experience longer delivery times due to customs processing.

Lost or Delayed Shipments

• If your order is delayed beyond the estimated delivery time, please check your tracking details first.

• If your order is lost or has not arrived within 30 days, contact us at contact@winxcity.xyz for assistance.

• Win X City is not responsible for delays caused by couriers, customs, or unforeseen events.

Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details.

• If an incorrect address is provided and the package is returned to us, additional shipping fees may apply for reshipment.

• If the package is delivered to an incorrect address due to a customer’s error, we cannot issue a refund.

Contact Information

For any inquiries regarding our Delivery Policy, please contact us:

Win X City
Street: 2737 University Street, Washington, Seattle, United States
Phone Number: 206-410-6594
Email: contact@winxcity.xyz
Website: https://winxcity.xyz